Customer Experience Analytics
Drive frictionless experiences and lasting loyalty with customer experience analytics.
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Key Capabilities
Integrate data sources
Get a holistic picture of your customer and make smarter marketing decisions across touch points.
AI-powered struggle detection
Pinpoint struggle that costs you conversions.
Predictive engagement
Drive retention through customer journey analytics by getting alerts when valuable customers are at risk.
See the best paths to conversion
Optimize your marketing for the highest value customer journey.
Automate analytics at scale
Save time with automation to focus on creativity and strategy.
Verwandte Produkte
Customer Success Story
Helping customers get the perfect seats
Business Challenge
When customers make bookings for must-see events, Shubert Ticketing aims to offer a seamless experience online and on mobile. How could it spot and resolve sources of customer “struggle” rapidly?
Transformation
Shubert Ticketing deployed a customer behavior analytics solution based on Analytics—enabling it to replay real-world customer sessions and pinpoint issues.
Results
• Shubert Ticketing pinpoints sources of customer struggle with real-world session replays. • They accelerate resolution of experience issues, improving service quality. • They avoid losing out on ticket sales by applying a quick fix to a checkout issue.
“Thanks to our customer experience analytics platform, we’re offering customers a fast, straightforward route to find the right tickets at the best price.”
Ready to learn more about what we can do for your business?
Schedule a consultation