Forrester Total Economic Impact of Acoustic Experience Analytics

The Total EconomicImpact™Of Acoustic Experience Analytics

Organizations are focused on delivering outstanding customer experiences that live up to lofty expectations. To increase future revenues, improve customer satisfaction, and maintain strong customer relationships, organizations must understand how customers interact with their companies across channels.

Acoustic commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Acoustic Experience Analytics and related customer analytics solutions.

Read about the outstanding results companies achieve with Experience Analytics, and start building your business case for a higher degree of customer insight. Results include:

  • 243% ROI
  • Investment pays back in < 6 months
  • +3.6 online conversion rate
  • +2.5% mobile conversion rate

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