Processing Activities

Last updated: January 3, 2020

Category of Personal Information Collected	Collected	Categories of Sources	Purpose¹	Purpose to legal basis²	Recipients³
Identifiers, such as your name, address, phone number, email address, date of birth or other similar identifiers.	✔	Directly from you Our business partners and affiliates Third parties you direct to share information with us Social networks Data sellers	We may use this information to set up and authenticate your account on the Service. We may use this information to communicate with you, including sending service-related communications. We may use this information to conduct marketing-related research and send you unsolicited marketing communications in accordance with your preferences. We may use this information to deal with enquiries and complaints made by or about you relating to the Service.	The processing is necessary for the performance of a contract with you and to take steps prior to entering into a contract with you. The processing is necessary for the performance of a contract with you. We will only use your personal information in this way to the extent you have given us consent to do so. The processing is necessary for our legitimate interests⁴, namely administering the Service, and for communicating with you effectively to respond to your queries or complaints.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
California Customer Records (Cal. Civ. Code §1798.80(e)), such as birthdate, contact information and payment information.	✔	Directly from you Our business partners and affiliates Third parties you direct to share information with us Social networks Data sellers	We use this information to facilitate transactions and provide you with the Service. We use this information to provide customer support. We use this information to detect and prevent fraud.	The processing is necessary for the performance of a contract with you. The processing is necessary for our legitimate interests, namely administering the Service. The processing is necessary for our legitimate interests, namely the detection and prevention of fraud.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Protected Classification Characteristics, such as age and gender	✔	Directly from you Our business partners and affiliates Third parties you direct to share information with us Social networks	We use your information for the purpose of administering the employment relationship with you.	The processing is necessary for: the preparation and administration of an employment relationship, and our legitimate interests, namely legal defence.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Commercial Information, such as shopping and purchase history and records of the products and services you have obtained from Acoustic.	✔	Directly from you Your browser or device	We may use this information to determine products and services that may be of interest to you for marketing purposes. We may use this information to monitor and improve the Service and business, resolve issues and to inform the development of new products and services.	The processing is necessary for our legitimate interests, namely to inform our direct marketing. The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Service and to improve the Service generally.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Internet/Network Information, such as System ID, LAN ID, e-mail account, instant messaging account, mainframe ID, system passwords, and internet or other electronic network activity information, including access logs, activity logs, and electronic content produced using Acoustic and/or third-party systems. Device information can include, for example, information about your IP address, browser type, Internet service provider, platform type, device type/model/manufacturer, operating system, date and time stamp, a unique ID that allows us to uniquely identify your browser, mobile device or your account (including, e.g., a persistent device identifier or an Ad ID), and other such information. Analytics data can include, for example, telephony log information (like phone numbers, time and date of calls, duration of calls, SMS routing information and types of calls), device event information (such as crashes, system activity, hardware settings, browser language), and location information (through IP address, GPS, and other sensors that may, for example, provide us with information on nearby devices, Wi-Fi access points and cell towers).	✔	Your browser or device	We use this information for security and monitoring purposes. We may use information about how you use and connect to the Service to present the Service to you on your device. We may use this information to determine products and Services that may be of interest to you for marketing purposes. We may use this information to monitor and improve the Service and business, resolve issues and to inform the development of new products and services.	The processing is necessary for our legitimate interests, namely for security and monitoring purposes. The processing is necessary for our legitimate interests, namely to tailor the Service to the user. The processing is necessary for our legitimate interests, namely to inform our direct marketing. The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Service and to improve the Service generally.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Geolocation Data, such as precise location information from your device or generated based on IP address.	✔	Your browser or device	We use technology to determine your current location in order to provide you with relevant content and to show where you have made such content.	The processing is necessary for our legitimate interests, namely administering the Service. We will only use your personal information in this way to the extent you have given us consent to do so.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Sensory Information, such as images/footage captured on CCTV or other audio, video and related security/monitoring systems or captured during marketing/public filming events/sessions, and recordings of phone calls with us, where permitted by law.	✔	Directly from you	We may use images and footage captured during marketing/public filming events/sessions to conduct marketing-related research and to create marketing content. We use images/footage captured on CCTV or other audio, video and related security/monitoring systems for security and monitoring purposes. We use this information to assist you with your customer support queries should you encounter any problems when using the Service. Please note that we may record your interactions with us for the purposes of quality assurance and for training purposes. However, we will make reasonable efforts to notify you before any recording takes place.	We will only use your personal information in this way to the extent you have given us consent to do so. The processing is necessary for our legitimate interests, namely for security and monitoring purposes. The processing is necessary for our legitimate interests, namely for quality assurance and training purposes.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Profession/Employment Information, such as your employment history(applicants and employees only). For more information about the Professional/Employment information that Acoustic processes, please contact Acoustic HR.	✔	Directly from you From our business partners and affiliates From our customers For applicants, from third parties you direct to share information with us	We use your information for the purpose of determining whether we want to make you and offer, and if so, of administering the employment relationship with you.	The processing is necessary for: the preparation and administration of an employment relationship, and our legitimate interests, namely legal defence.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Non-Public Education Information (20 U.S.C. § 1232g, 34 C.F.R. Part 99), such as educational history, degree (for applicants)	✔	Directly from you Third parties you direct to share information from us	We use your information for the purpose of determining whether we want to make you and offer, and if so, of administering the employment relationship with you.	The processing is necessary for: the preparation and administration of an employment relationship, and our legitimate interests, namely legal defence.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Other Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household, including dietary preference information, disability status and demographic data (e.g. income, family status, age bracket, gender, interests, pets, home ownership, health, current service providers).	✔	Directly from you Our business partners and affiliates Third parties you direct to share information with us Social networks Data sellers	We use dietary preference and disability status information when we organize and/or sponsor events. We may use this information to communicate with you, including sending service-related communications. We may use this information to conduct marketing-related research and send you unsolicited marketing communications in accordance with your preferences.	We will only use this information in this way to the extent you have given us consent to do so in connection with specific events. The processing is necessary for the performance of a contract with you. We will only use your personal information in this way to the extent you have given us consent to do so.	We may share this information with the recipients set out in Section 4 of the Privacy Notice.
Inferences, including information, data, assumptions, or conclusions derived from any of the above categories of personal information.	✔	Directly from you Our business partners and affiliates Third parties you direct to share information with us Social networks Data sellers	We may use this information to communicate with you, including sending service-related communications. We may use this information to conduct marketing-related research and send you unsolicited marketing communications in accordance with your preferences.	The processing is necessary for the performance of a contract with you. We will only use your personal information in this way to the extent you have given us consent to do so.

¹This is an EU specific mandatory information requirement.
²Same as above.
³Same as above.
⁴Where the above table states that we rely on our legitimate interests for a given purpose, we are of the opinion that our legitimate interests are not overridden by your interests, rights or freedoms, given (i) the transparency we provide on the processing activity, (ii) our privacy by design approach, (iii) our regular privacy reviews and (iv) the rights you have in relation to the processing activity. If you wish to obtain further information on this balancing test approach, please contact Acoustic’s Data Privacy Officer (please refer to the ‘How to the contact us‘ section of the Privacy Notice.