Acoustic Analytics

Gain insights to optimize your customer experience

Prioritize your CX investments with customer insights

Gain insights to know where and when to prioritize your investments in optimizing your customer experience across all your online and offline channels, including website, email, contact center, and brick-and-mortar.

Deliver the best possible experience to your customer, alleviate unexpected digital friction quicker, and detect revenue opportunities more effectively by understanding and staying ahead of your customer’s ever-changing behaviors.

Prioritize your CX investments with customer insights

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Gain insights to turn cart abandonment and incomplete form submission into a conversion and retention opportunity.
Proactively reduce call center volumes and shorten resolution calls.
Optimize marketing campaigns and programs with customer insights to increase conversion, retention, and loyalty.
Enable product and UXUI design teams to stay ahead of the customer with feature updates and prioritization.
Securely monitor and analyze digital traffic while identifying known and unknown forms of fraudulent activity online.

Unleash insights to act on digital channels and measure ROI of acquisition through conversion across websites and applications.

Digital Analytics

Unleash insights to act on digital channels and measure ROI of acquisition through conversion across websites and applications.

Journey Analytics

Visualize how customers engage or don’t engage with your online & offline channels to better target CX efforts at each stage of their purchase journey.

Session Replay

Understand why customers do what they do. Uncover issues causing frustration and abandonment and quantify its impact to your business.

1

Increase new revenue opportunities

Use AI-powered customer analytics to gain the insights needed to enhance engagement, conversion, and loyalty.

2

Understand reasons for lost revenue

AI-powered customer analytics automatically surfaces opportunities to boost revenue while identifying the struggles that cost you conversions.

3

Make better decisions faster

Easily exchange customer data across your organization for holistic customer insight; and build deeper 360-degree customer profiles.

4

Prioritize digital experience investments

Know what customer experience programs, touch points and multi-channel customer journeys drive revenue and other outcomes. Understand what’s not working and where to increase investment.

5

Save time and resources

Break down data and organizational silos across the enterprise reducing the need for additional IT resources, while automating reports and alerts into your everyday workflows.