Support Programs

Find the right program to meet the level of support you need.

Standard and Premium Support

Standard Support

Standard Support is included in the subscription purchase. Standard Support is a self-sufficient program that is available during regular business hours and extended availability 24 x 7 for critical issues.
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Premium Support

Premium Support provides proactive account care that is catered to your specific needs. Premium Support provides a named resource, quicker response times to service issues, and extended availability with 24 x 7 support for critical issues.
Program Brief

Support FeaturePremium SupportStandard Support
Portal Support
Phone Support
Live Agent Chat Support
Knowledge Center
Community Forum
Coverage (24x7 for critical issues)
Products SupportedCross-product*By product
Direct Email Support
Private Slack-Channel Support
Named Technical Resource
Enhanced Response Times
Elite Support Services
        Challenge Assessments
        Event Readiness
        Account Snapshots
        Product Management Touch-point

*Excludes DemandTec and Payment Gateway offerings

For existing customers, contact your Client Success Director for more information. Or fill out this form to have someone contact you.

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